Terms and Conditions
Unless otherwise noted, USPS is our carrier of choice.
International Shipping
We ship most of our products worldwide, however, due to postal regulations we cannot ship aftershave that contains alcohol internationally due to its flammability. International orders with alcohol-based products will be refunded and cancelled.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers, and tracking number can take up to 48 hours to become active.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. We do not attempt to profit on the shipping portion of our business, and on average we do not. However, at times our plugin may estimate your shipping high, and sometimes low. If the quoted price does not look right, let us know and we will see if we can fix it.
Please note that international rates are always very high (generally between $15-$20/lb), and unfortunately always out of our control. If you know of a way for us to (legally) ship cheaper, please contact us!
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 90 days of your purchase. Due to the nature of our product, items with security seals must be returned with the seals intact for customer safety reasons.
- Please email hello@groomatorium.com to request a refund and we will assign you an RMA#.
- Mail your returned item to:
Groomatorium Inc
130 E 4th St
Greenville OH 45331
United States
- Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. Soap and aftershave must have any safety seals intact (if applicable) for our customer's protection.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Clearance items are not returnable - all sales are final.
Restocking Fee
There are no restocking fees. The customer is responsible for round trip shipping if the product is not defective. Allergies are not considered a product defect.